HP

HP System Management Homepage

English
  Troubleshooting  |  Service and Support   

Service and Support

»Table of Contents
»Index
»Product Overview
»Getting Started
»Navigating the Software
»The Home Page
»The Settings Page
»The Tasks Page
»The Tools Page
»The Logs Page
»Troubleshooting
Service and Support
»Legal Notices
»Printable version
»Glossary
»Using Help

Support for HP System Management Homepage (HP SMH) is provided as an adjunct to support of the underlying hardware. The HP Support pages provide you with a variety of product, service, and support-related resources for HP SMH.

  • Access HP SMH on the Software Depot home. Go to http://www.hp.com/go/softwaredepot and select Security and manageability. Look for the HP System Management Homepage link. The support for Linux Integrity is found by selecting the Linux link on Software Depot home. Look for the HP Integrity Essentials Pack for Linux link.

  • Access the HP ProLiant Essentials software page at http://www.hp.com/servers/manage. You will find a wealth of Systems Management Products and service-related information.

  • Access the HP IT Resource Center for maintenance and support, forums, and training and education of HP products at http://itrc.hp.com.

  • Contact the HP Support Forum to get answers to your HP product questions at http://forums.itrc.hp.com.

Keeping good records of your configuration can significantly speed up the troubleshooting process. Keep current and consult the following list when you obtain assistance from your HP service provider:

  • Management system make, model, and serial number information

  • Operating system information, operating environment information (HP-UX), including version number, a list of all service packs that have been applied, patches, the Compaq SSD version, and Insight Agents’ names and versions that have been applied

  • Hardware configuration information for Linux and Windows:

    • Survey Utility output or Inspect printout

    • System Configuration Utility printout

    • Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or System Configuration printout